Terms of Service

Updated September 2026  ·  Coobo Media  ·  Imago Labs, LLC d/b/a Coobo Media

These General Terms of Service (“Terms”) govern all services provided by Imago Labs, LLC d/b/a Coobo Media (“Coobo Media,” “we,” “us,” or “our”) to the client (“Client,” “you,” or “your”), including but not limited to website design and development, managed hosting, print, marketing, and video production services. By engaging Coobo Media for any service, you agree to be bound by these Terms.

Certain services are governed by additional service-specific agreements that supplement these Terms. In the event of a conflict between these Terms and a service-specific agreement, the service-specific agreement controls for the subject matter of that conflict.

1. Fees and Payments

A valid credit card, ACH/EFT authorization, or other approved payment method is required for all services unless Coobo Media agrees otherwise in writing. Recurring charges are processed automatically according to the applicable billing cycle. Upon request, a confirmation of each processed transaction will be sent to the email address on file.

Coobo Media utilizes a trusted, third-party vendor payment gateway (we currently use Stripe and QuickBooks Online). Card data is handled exclusively by our payment gateway provider and is never transmitted to or stored on Coobo Media’s servers. For more information on how payment data is handled, please refer to the applicable processor’s terms of service.

Current pricing and service details are provided in a Client proposal or order form, and are incorporated into these Terms by reference. Client is responsible for all applicable taxes, governmental charges, and fees unless an exemption applies.

Coobo Media may update pricing with thirty (30) days advance written notice. Continued use of services after a noticed price change constitutes acceptance of the new pricing.

2. Non-Payment and Service Interruption

Timely payment is required to maintain active services. If an account becomes overdue, Coobo Media will provide written notice to the primary contact on file. If payment is not received within the applicable cure period stated in your service agreement, Coobo Media reserves the right to suspend or disable services without further notice.

For service-specific non-payment terms, cure periods, and restoration procedures, please refer to the applicable service agreement. Managed Hosting non-payment terms are governed by the Coobo Media Managed Hosting Services Agreement.

3. Cancellation

Valid proof of ownership or authorization may be required to cancel services. All cancellation requests must be submitted in writing via email to hi@coobomedia.com.

Recurring services renew automatically each billing cycle unless canceled in writing prior to the next billing date. Cancellation requests received after a billing cycle has been processed will take effect at the end of the paid billing period. Prepaid charges are non-refundable once a billing period has begun.

4. Limitation of Liability

COOBO MEDIA SHALL NOT BE LIABLE TO CLIENT FOR HARM CAUSED BY OR RELATED TO CLIENT’S SERVICES OR INABILITY TO UTILIZE THE SERVICES UNLESS CAUSED BY WILLFUL MISCONDUCT. COOBO MEDIA SHALL NOT BE LIABLE TO CLIENT FOR LOST PROFITS, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

NOTWITHSTANDING ANYTHING ELSE IN THESE TERMS, THE MAXIMUM AGGREGATE LIABILITY OF COOBO MEDIA AND ANY OF ITS EMPLOYEES, AGENTS, OR AFFILIATES, UNDER ANY THEORY OF LAW, SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES COLLECTED ON THE ACCOUNT.

EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS, COOBO MEDIA PROVIDES ALL PRODUCTS AND SERVICES “AS IS” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Nothing in these Terms is intended to exclude liability to the extent exclusion is prohibited by applicable law.

5. Dispute Resolution

Any dispute between Coobo Media and Client shall be resolved through binding arbitration conducted by the American Arbitration Association in accordance with its commercial arbitration rules. The arbitrator shall decide any dispute in accordance with Texas law, without the application of choice of law principles.

The arbitration shall be conducted in Harris County, Texas, unless both parties agree in writing to a different location. Each party shall bear its own expenses and legal fees. The arbitration award is enforceable as a judgment of any court having proper jurisdiction.

6. Indemnification

Client agrees to indemnify and hold harmless Coobo Media, its subsidiaries, affiliates, and each of their respective directors, officers, employees, shareholders, and agents (each an “Indemnified Party”) against any losses, claims, damages, liabilities, penalties, actions, proceedings, judgments, or costs thereof (collectively, “Losses”) arising out of or related to:

  • Client’s use of Coobo Media products or services;
  • Content on Client’s website or materials that infringes or allegedly infringes a third party’s intellectual property, privacy, or other rights;
  • Client’s breach of any confidentiality obligation or these Terms; or
  • Any alleged infringement of any trademark, copyright, patent, or other intellectual property right arising from Client’s instructions, content, or materials.

Client will reimburse each Indemnified Party for all legal and other expenses, including reasonable attorneys’ fees, incurred in connection with investigating, defending, or settling any Loss, whether or not in connection with pending or threatened litigation. This indemnification does not apply to the extent a claim is directly caused by Coobo Media’s own gross negligence or willful misconduct.

7. Force Majeure

Coobo Media shall not be considered in default of any agreement or deemed to have breached its provisions due to delays, performance failures, or service interruptions resulting directly or indirectly from circumstances beyond our reasonable control. Such circumstances include but are not limited to acts of God, actions by civil or military authorities, civil unrest, war, terrorism, labor strikes, fires, regulatory changes, governmental actions, unavailability of third-party networks, and telecommunications or infrastructure failures. Payment obligations for services already provided are not excused by this section.

8. Modification of Terms

Coobo Media reserves the right to change, modify, or amend any portion of these Terms at any time. Material changes will become effective after posting and thirty (30) days written notice to the primary Client contact on file. Continued use of Coobo Media services after the effective date of a noticed modification constitutes acceptance of the revised Terms.

If you do not agree with any such modification, your sole and exclusive remedy is to terminate your services agreement with Coobo Media prior to the effective date of the change, subject to any outstanding payment obligations.

9. Service-Specific Agreements

The following service-specific agreements supplement these General Terms and govern the services indicated. In the event of a conflict, the service-specific agreement controls.

Additional service-specific agreements for creative, print, marketing, and video production services may be presented at project initiation.

10. Contact

Questions regarding these Terms or any Coobo Media service may be directed to:

Coobo Media
hi@coobomedia.com
coobomedia.com